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Store Policy
Welcome to The Gift Cabana! We are committed to providing our customers with fun, creative, and affordable gifts, along with top-notch arts and crafts tutorials. Please review our store policy below to ensure a smooth shopping experience.
Orders & Payments
Accepted Payment Methods:
We accept major credit/debit cards, PayPal, and other secure online payment methods.
Order Processing Time:
Orders are processed within 1–3 business days.
Production Time:
Orders typically takes 7 - 14 working days upon payment confirmation..
Custom Orders:
Custom and personalized orders may take longer to process. Processing times will be communicated at the time of purchase.
Shipping & Delivery
Shipping Methods:
We offer standard shipping delivery through our reliable carriers.
Shipping Times:
Delivery times vary based on your orders so rest assure, our crew will be in touch upon payment confirmation to ensure a timely delivery.
International Shipping:
Currently we only ship to Singapore and Malaysia. Stay updated with us as we are working on International Shipping.
Returns & Exchanges
Eligibility:
Items (other than personalised orders) may be returned or exchanged within 7 days of delivery. Items must be unused, in original condition, and in original packaging.
Non-Returnable Items:
Custom orders, digital products, and sale items are final sale and cannot be returned or exchanged.
As we work with personalised products and Made-To-Order for each customer individually, we do not accept returns for regret or withdrawal.
Return Process:
Contact us at thegiftcabana@gmail.com to initiate a return or exchange. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Cancellations & Changes
Order Changes:
Changes to orders can be made within 24 hours of placing the order.
Cancellations:
Orders can be canceled within 24 hours. After 24 hours, cancellations may not be guaranteed, especially for custom orders.
Damaged / Defective Items
If your order arrives damaged or defective:
1. Contact us within 3 days of receiving the item.
2. Provide photos of the damage/defect and the packaging for assessment.
3. We will replace the item or issue a refund, depending on your preference.
Privacy & Security
Customer Information:
Your personal information is used solely for processing your order and improving your experience.
Secure Payments:
All payments are processed through secure and encrypted channels.
Customer Support
We value our customers and are here to help! For any inquiries, reach out to us at:
• Email: thegiftcabana@gmail.com
• Whatsapp Only: (65) 8493 8991
By shopping with The Gift Cabana, you agree to our store policies.
Thank you for supporting our small business and being part of our creative community! 😊