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Questions?

  • What does The Gift Cabana do?
    The Gift Cabana is an online store that specializes in fun, creative, and affordable gifts for all ages. We also offer arts and crafts tutorials to inspire your creativity.
  • Do you offer custom or personalized gifts?
    Yes! We love creating unique items for our customers. Send us your ideas or requests, and we’ll work with you to create something special.
  • Do you sell physical or digital products?
    We sell both 🛍️ physical and 📱digital ! Once you click onto the product you're interested in, you will see the available options for the product(s) 😎
  • Do you ship orders outside of Singapore?
    As we only deliver within Singapore and to Malaysia for now, we are able arrange for Overseas Delivery but charges may apply. Do reach out to us so we can discuss more :)
  • How can I contact you if I have more questions?
    We’re here to help! You can reach us via: • Email: thegiftcabana@gmail.com • WhatsApp: 65 8493 8991 • Business Hours: Monday–Friday, 10:00 AM–4:00 PM (EST) Thank you for shopping with The Gift Cabana! If you have any other questions, don’t hesitate to get in touch. 😊
  • What types of products do you offer?
    We offer a wide range of gifts, from DIY kits and craft supplies to unique, handcrafted items. Our goal is to provide something fun and affordable for everyone!
  • How can I access your arts and crafts tutorials?
    You can find our tutorials on our Site Blog and our socials! Instagram: @thegiftcabana Youtube: The Gift Cabana Follow us for step-by-step guides and inspiration!
  • How do I place an order?
    You can browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
  • What payment methods do you accept?
    We accept major credit and debit cards, PayPal, and other secure payment methods. All transactions are processed through encrypted and secure platforms.
  • Can I make changes to my order after placing it?
    Yes, you can make changes to your order within 24 hours of placing it. Contact us as soon as possible at thegiftcabana@gmail.com
  • How long does it take to process my order?
    Orders are typically processed within 1–3 business days. Custom and personalized orders may take longer, depending on the complexity of the design.
  • What are your shipping options?
    We offer standard and expedited shipping. Delivery times and costs are calculated at checkout based on your location and chosen shipping method.
  • How can I track my order?
    Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow its progress.
  • What is your return policy?
    We accept returns or exchanges within 14 days of delivery for unused items in their original condition and packaging. Custom orders and sale items are non-refundable.
  • How do I initiate a return or exchange?
    Contact us at thegiftcabana@gmail.com with your order number and the reason for the return/exchange. We’ll guide you through the process.
  • What should I do if my order arrives damaged?
    Please contact us within 3 days of receiving your item. Send photos of the damage and packaging, and we’ll work to resolve the issue by offering a replacement or refund.
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We are an online shop dedicated to offering fun and affordable gifts for kids and all ages, playfully curated to bring joy and a personal touch to every occasion.

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